Booking terms and Conditons

General Policy

• A pre-payment is required to guarantee your reservation (20% of total amount). Final payment 30 days before check in. If booking is made less than 30 days preceding to check in date, complete payment must be done at booking.
• Only after receiving the pre-payment your booking is a confirmed booking. If before receiving your payment another guest has booked after you but we receive this payment before your payment, your booking can be cancelled and the later received pre-payment will be returned to you. This can only happen is you pay via bank transfer or via cash payment at the reception.
• Payments can be made by providing us with valid credit card information. We have a surcharge of 5% on credit card payments. Credit card payments are processed in USD (United States Dollars). For determination of exchange rate between Euro and USD we use the website www.coinmill.com. Credit card charges are subject to additional currency conversions by banks and/or credit card companies, which are not within our control and may impact the amount charged to your credit card.
• If you prefer to pay via bank transfer, please choose the option 'Offline payment' in the last screen of the bookings process. Our Dutch bank account info will be shown and this info will also be printed on your reservation confirmation. This will also save you 5% credit card charge, but any bank costs are for your account, please be noted transfer within the Euro-zone are without additional costs. We must receive the bank transfer within 7 days after reservation otherwise we reserve the option to cancel the reservation.
• If for some reason the full payment was not done before check in, at check in the full payment has to be done with cash, creditcard or debetcard before handed the key to your apartment.
• In the booking request you can apply for a specific apartment number. Most returning visitors have their specific favourite apartment. We will try to accommodate this request, but cannot guarantee it.
• Bookings of short-staying guests can change from apartment type if this is in the interest of Kekemba to increase our occupancy rate. Any new apartment to be allocated will always have at least the same number of bedrooms and bathrooms and have at least the same bed configuration.
• We do not guarantee that if several separate bookings have been made by the same person / family / group, these overnight stays will always take place in the same apartment. The day before each check-in, Kekemba determines which apartment is most suitable. Of each individual booking separately, the nights will of course be in the same apartment. An apartment change can therefore only take place between one check-out and the next check-in.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.